At Carolina’s Bully Empire, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we offer a refund or exchange in accordance with the following policy:
1. Eligibility for Refunds:
- Refunds or exchanges are available for products that are defective, damaged, or not as described.
- To be eligible for a refund or exchange, you must notify us within [number] days of receiving your order.
- Products must be returned in their original condition, unworn, unused, and with all tags attached.
2. Non-Refundable Items:
- Certain items are not eligible for refunds or exchanges, including personalized or customized products.
- Breeding services are non-refundable once the service has been provided, but we may offer exchanges or credits at our discretion.
3. Return Process:
- To initiate a return or exchange, please contact us with your order details and reason for return.
- We will provide you with instructions on how to return the item and where to send it.
- You are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund Processing:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
- If your return is approved, we will process the refund to your original method of payment within [number] business days.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect before authorizing a return or exchange.
6. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange.
- Exchanges are subject to product availability and may incur additional shipping charges.
7. Contact Us:
- If you have any questions or concerns about our Refund Policy, please contact us using the information provided on our website.
Thank you for choosing Carolina’s Bully Empire. We appreciate your business and value your satisfaction.
